Return Policy
Last Updated: October 28, 2025
Thank you for shopping at ArtRealms ShopWe specialize in digital map assets.
Digital Product Policy:
Due to the digital nature of our products, they cannot be physically returned once downloaded or accessed.
Refund Eligibility:
While we cannot accept returns, we are committed to customer satisfaction and offer refunds under the following conditions:
Product Issues: If the digital file is defective, corrupted, or not as described on the product page.
Dissatisfaction: If the product simply isn't what you thought it would be or doesn't meet your needs.
We want you to be happy with your purchase. If you encounter any problems or are unsatisfied, please reach out!
How to Request a Refund:
To request a refund, please contact us within 30 days of your purchase by emailing us at artrealmsshop@gmail.com.
In your email, please include:
Your order number (or the email address used for purchase).
The name of the product you wish to receive a refund for.
A brief explanation of the reason for your refund request (e.g., file issue, didn't meet expectations).
Refund Processing:
Once we receive your request, we will review it promptly. If approved, your refund will typically be processed within 5-7 business days back to your original method of payment.
Return Costs:
There are no costs associated with requesting or receiving a refund for our digital products.
Contact Us:
If you have any questions about our Return and Refund Policy, please contact us at artrealmsshop@gmail.com.